Privacy notice
Your details, handled with care.
What Alphacom Technologies Ltd collects when you contact us or buy from our shop, what happens to it, and how to take it back.
We never sell it
Your details are not sold, rented or traded, ever.
No card details
We take Mobile Money and bank transfers only, so we never hold a card number.
No tracking
This website and our shop set no advertising or analytics cookies.
Answered in 14 days
Ask what we hold about you and we reply within 14 days, free of charge.
What we hold
Every piece of data, and why.
One row for each moment we collect something. Read across to see who sees it and when it goes.
| When | What we take | Why | Who sees it | Kept for |
|---|---|---|---|---|
| You ask us something | Name, phone number, email address, and what you tell us | To reply and help you | Our staff | 2 years after we last spoke, unless it becomes an order |
| You buy a voucher | Name, mobile number, email if you give it, plan, months, and your Koklonya Farm ID | To sell you the plan, send your code and receipt, and handle any refund | Our staff; logNsec sees the Farm ID only | 6 years from the sale |
| You pay | Amount, date, and the Mobile Money or bank transaction ID | To match your payment before a code is released, and to stop fraud | Our staff; logNsec sees the transaction ID | 6 years from the sale |
| You want a VAT invoice | Business name and TIN | To issue the tax invoice the law requires | Our staff and the Ghana Revenue Authority | 6 years from the sale |
| You use the shop | A short-lived counter tied to your connection | To slow down automated abuse of the order form | No one; it is automatic | Deleted within a day |
Who else touches it
Six organisations, each with one job.
They act on our instructions and see only what that job needs.
- logNsec LLCWyoming, USA
Makes Koklonya and issues your code. Receives your Farm ID, the plan, the order and transaction references. Never your name, phone or email.
- SupabaseFrankfurt, Germany
Our database, where orders and payments are stored.
- HetznerNuremberg, Germany
The servers our shop and staff system run on.
- CloudflareWorldwide network
Delivers our web pages quickly and blocks attacks.
- ResendIreland
Sends our emails, such as your code and receipt.
- Ghana Revenue AuthorityAccra, Ghana
Receives VAT invoice details, as tax law requires.
Your rights
It is your data. You can ask.
Email us with the word “Privacy” in the subject. We answer within 14 days and charge nothing.
- See itAsk whether we hold data about you and get a copy.
- Fix itHave anything wrong or out of date corrected.
- Remove itHave data deleted once we no longer need it and the law lets us.
- Stop itObject to how we use it, including any marketing.
- ComplainTake a concern to the Data Protection Commission at any time.
The detail
The rest, in plain words.
Why we are allowed to use it
Mostly because we need it to sell and deliver what you ordered. Some of it the law makes us keep, such as tax records. A little of it serves our legitimate interest in keeping the shop safe from fraud and abuse. We use your contact details for marketing only if you have said yes.
Where it is stored
On servers in Germany and Ireland, and on Cloudflare's worldwide network. logNsec, which makes Koklonya, is in the United States. We choose providers bound by contract to protect personal data at least as well as Ghanaian law requires, and each gets only what its job needs.
How we look after it
Everything travels encrypted. Only staff whose work needs it can open an order, every staff account needs two-step sign-in, and every staff action is recorded in a log that cannot be edited. A person checks every payment before a code is released.
If something goes wrong
If your data is ever exposed in a way that could harm you, we will tell you and the Data Protection Commission as soon as we can, and say what we are doing about it.
Text messages and WhatsApp
If your code goes by text, a member of our staff sends it from Alphacom's phone. If you message us on WhatsApp, WhatsApp's own terms also apply to that conversation.
Who this is for
Our services are for businesses and adults. We do not knowingly collect data from anyone under 18.
What this notice does not cover
What you record inside Koklonya is looked after by logNsec under the Koklonya privacy policy at www.koklonya.com/privacy. IT work we do for client companies follows our agreement with that client.
Ask us
Alphacom Technologies Ltd
No. 3 Fancy Road, Dansoman, Accra · Registered in Ghana, CS141542017
- info@alphacomtech.com
- Phone
- +233 55 489 4542
- Regulator
- Data Protection Commission, Accra
If we change this notice, the new version goes here with a new date. Bigger changes we will also tell customers about directly.
Talk to a person